Clare Muscutt talks with Alex Acosta about data analytics and living with eating disorders

Alex Acosta, CX Quantitative Analyst at DICK's Sporting Goods,
joins Clare Muscutt on the Inspiring Women in CX podcast to talk
not only about her route into CX, having her sight set on
consumer insights and her passion for using data to tell stories
and influence senior stakeholders, but also a subject much closer
to home, overcoming childhood abuse and living with an eating
disorder.


 


With Monday the 10th of October recognised as World Mental Health
Day, in this episode Alex shares a powerful message, not just for
leaders, but for everyone, and that is “to lead with empathy”,
create a culture of openness and honesty that enables employees –
people – to show up each day as their full selves and to feel
safe in sharing their challenges.


 


Because we never know what someone else is going through.


 


So, this week, and every other, be kind.


 


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