Clare Muscutt talks with Agnes So about CX in health tech and bringing more ‘art’ to customer experience

Agnes So, the Head of Customer Support and Engagement at HotDoc,
joins Clare Muscutt on the Inspiring Women in CX podcast to talk
about her route into CX, starting in customer service, her
lightbulb moment that subsequently sparked her passion for
Customer Experience, feeling like a failure when making the
difficult decision to deprioritise her art, before realising
‘art’ within CX through storytelling, problem-solving, and
inspiring and engaging others, and her drive and determination to
make a real impact within the health tech space in Australia.


 


Listen in to the full episode as Agnes talks about…


The lightbulb moment that sparked her passion for CX


Deprioritising her art practice before realising the art and
science of CX


How the pandemic created a shift in patient behaviour and
accelerated the adoption of digital


HotDoc’s mission to become the “Uber of Healthcare”, creating a
seamless, end-to-end experience for the customer


The future of health tech, empowering patients to take control


 


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community for women in Customer Experience, head over to
www.womenincx.community/membership