Clare Muscutt talks with Crystal D’Cunha about employee experience design and being a mompreneur

Crystal D’Cunha, President & CEO at The INSIDE View Inc.,
joins Clare Muscutt on the Inspiring Women in CX podcast to talk
about her WiCX journey so far, including coming on board as a
Founding Member prior to our official launch and being a part of
our early co-design phase, her route into CX, always putting her
“team members” first, regardless of her role or title, applying
DEI best practices, the similarities and difference between EX
and CX Design, the importance of the onboarding experience,
igniting leaders first to ensure that they’re properly equipped
to lead, and the ROI of EX and EX metrics.


 


Listen in to the full episode as Crystal talks about…


Challenging her own self-limiting beliefs on her route to
becoming a ‘mompreneur’


Igniting leaders and exciting employees


The importance of EX Design from the point of interviewing,
onboarding and throughout


Ensuring, as organisations, that we’re “good enough” to secure
top talent


The similarities, differences and overlaps in EX and CX design
principals


The ROI of EX and EX metrics to consider


 


For more information on joining the world’s first online
community for women in Customer Experience, head over to
www.womenincx.community/membership