Clare Muscutt talks with Lynn Hunsaker about ‘smoothing the silos’ and the path to influencing customer focus in your organisation

Lynn Hunsaker, the Chief Customer Officer at ClearAction
Continuum, joins Clare Muscutt on the Inspiring Women in CX
podcast to talk about her route into CX, overcoming shyness and
allowing herself the permission to speak, the power of community
and networking (getting out what you put in), and the operational
and execution silos that exist within our organisations.


 


Listen in to the full episode as Lynn talks about…


Her route into CX and role as a VoC Manager


️ Finding her voice in typically male-dominated environments


Reducing the need for remedial customer experience investments


The organisational silos that exist and the role we play as CX
professionals in “smoothing” these


Her 4 universal tips for engaging stakeholders and securing
“win-win-wins”


 


For more information on joining the world’s first online
community for women in Customer Experience, head over to
www.womenincx.community/membership