Clare Muscutt talks with DeAnna Avis about pivoting from CX to diversity and inclusion and the role that our personal stories play in driving our work

In episode #510 of the Inspiring Women in CX podcast, Clare
Muscutt talks to DeAnna Avis, Founder of Starfish CX and
Engagement Lead at Watch This Sp_ce, about…


 


Her impressive career trajectory from working at Teledyne e2v and
leading the CX transformation at Solus ARC (Aviva) to becoming an
independent consult


Her integrative approach to coaching and how this enables her to
view the ‘whole’ person


Her experience as a Mexican American immigrant and how this
informs her passion for blending CX and DEI to drive positive
change


️ The fundamental issues surrounding identify that need to be
addressed and how Customer Experience professionals can pave the
way for change


Embracing the concept of being an intrapreneur – creating a
vision for yourself, and your future, and stepping into it


 


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