Clare Muscutt talks with Natasha den Dekker about UX research & becoming the role model she never had

Season 6 is here In episode #601 of the Inspiring Women in CX
podcast, Clare Muscutt talks to Natasha den Dekker, the Lead User
Researcher at Santander, about… The similarities and differences
between CX and UX and the intersections between them both 🪓 The
various disciplines User Experience is split into and what those
roles look like How failure is one of life’s biggest lessons and
is vital for our personal development ️ The importance of being
an assertive leader and using modal verbs to communicate more
efficiently Embracing and celebrating our diversity and the
unique insight it brings to CX/UX For more information on joining
the world’s first online community for women in Customer
Experience, head over to www.womenincx.community/membership