Clare Muscutt talks with Susannah Simmons about removing barriers to adoption through user wellbeing

“P is the positive emotion, but that's short-lived. What we want
is that lasting impact. So, we want to be thinking about other
elements of well-being that will help our products and services
have that lasting, ongoing impact that means people love using
them.”


 


In episode #606 of the Inspiring Women in CX podcast, Clare
Muscutt talks to Susannah Simmons, The Software Adoption Doctor,
about…


 


Her career journey so far and how her ability to ‘make the
complex simple’ enables her to support software companies “to do
a better job”


 


Working on both the customer and supplier side of software
adoption and how this experience informs her approach


 


️ Challenging her introversion by stepping outside of her comfort
zone and having to fight for credibility as a woman despite her
expertise


 


The difference between experience and well-being and why it’s
important that businesses consider customer, user, and employee
well-being when implementing technology


 


Practical steps that businesses can take to consider user
well-being in change management to support ‘commitment, not
compliance’ and reduce the threat


 


How, through considering user well-being, we’re able to think
beyond just the transactional level and create products and
services that enrich lives


 


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