‘Does your CX/EX leave a bad taste in people’s mouths?’, with Sandra Thompson

What’s Beanboozled got to do with customer experience?


Armed with disposable lab coats and with the warning sign in
place, in episode one of our fully reloaded, increasingly
audacious new series, Sandra Thompson details all about her
“highly sensory” employee experience workshop and how, through a
game of bean roulette, she served up a stark reminder to us all
about the taste we leave in customers/employees’ mouths.


As well as highlighting the importance of psychological safety
and the significant impact that our actions have on others,
Sandra shares her thoughts on the current state of CX, her
predictions for 2024 and explains why brushing up on our business
acumen is key if we’re to influence the agenda.


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