‘Does the customer experience community really need Women in CX?’, with Ian Golding

“What do you need Women in CX for?”


In episode #703 of the Inspiring Women in CX podcast, we’re not
prancing around…


Joined by Global CX Specialist, Ian Golding, he and Clare discuss
the need for support and collaboration in an industry that often
leaves us feeling isolated, foreground the importance of
recognising our own privilege, and address the scepticism
surrounding the need for women’s communities in 2024.


As well as explaining why we can’t wait for the day that Women in
CX doesn’t have to exist, Ian shares his thoughts on today’s
“highly political and divisive” CX landscape, whether current CX
competencies are a rod for our own back, and ponders the question
“In its current state, is CX on the road to extinction?”.


To join the world’s first online community for women in customer
experience and technology, visit
www.womenincx.community/membership and sign up today!