‘Are you ready for the rise of the machine customers?’, with Sirte Pihlaja

Are you ready for the rise of the machine customer?


With Gartner predicting that by 2027, 50% of us will be using AI
personal assistants in our daily lives, they could be here much
sooner than anticipated!


Joined by Sirte Pihlaja, CEO of Shirute, listen to episode #706
now as we explore what machine customers are, how they’re set to
impact the future of CX and EX, and as CX leaders, what we should
be thinking about now to ensure we’re equipped for their arrival.


So, with employees and agents set to interface with AI in the
near future, is it machine customer experience that we instead
need to be designing for?


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