WiCX Talk Trends: Customer Service – How Bad is it, really? Can AI Save the Day?

Would you rather?
Clean the bathroom Contact customer service

Joined by Danita Belcher, VP of Sales, Worldwide Contact Center
at RingCentral, in episode #001 of the ‘WiCX Talk Trends’
podcast, a new series dedicated to bringing you the latest news
and insights from female leaders in CX and technology, we delve
into the results of RingCentral’s recent study on customer
service experiences, explore the potential upside of AI-enhanced
customer service, and foreground some of the challenges
associated with integrating AI into customer service operations.


With almost one-fifth of respondents saying they would prefer to
deal with a vermin infestation in their home than contact
customer service, is it up to AI to save the day?


Want more? Check out the full survey results here:
https://www.ringcentral.com/us/en/blog/can-ai-fix-bad-customer-service/?BMID=CMRCXINMCM


Continuing our mission to amplify the voices of women in CX and
technology, sharing diverse perspectives on the latest trends
shaping our industry, we’d love to hear from you! If you’d like
to be featured on the podcast, please contact us at
partnerships@womenincx.community.