From Redundancy to Reinvention: Turning Setbacks into Success, with Katie Costello

“I wanted to leave to almost grow. I was part of the furniture… I
didn’t like the feeling of being that. I wanted to have the
confidence to step out of the shadows… and believe more in
myself.”


In episode #801 of the Inspiring Women in CX podcast, Clare is
joined by Chief Operating Officer Katie Costello for a heartfelt
discussion on navigating career transitions, facing redundancy,
and turning uncertainty into a powerful opportunity for growth.


Katie shares her personal story of stepping out of her comfort
zone after leaving her long-term role at Waitrose. She opens up
about the emotional highs and lows of job searching, the
importance of self-belief, and how she found clarity by taking
things one step at a time.


With practical tips on updating your CV, preparing for
interviews, and embracing expert support, Katie offers listeners
a roadmap for navigating career changes with patience and
self-compassion.


Clare and Katie also explore the power of community and
connection - how networking and leaning into professional
communities can offer not just practical guidance but also
emotional support. Katie’s message is clear: be kind to yourself,
seek support, and remember your worth.


This episode is packed with insight, inspiration, and actionable
advice for anyone facing change in their career. Don't miss it!