049: Setting up 911 Communications Personnel for Success with Dispatcher and Trainer Connie Fraser

Connie Fraser has been a 911 dispatcher in Calgary, Alberta since
1998. She has worked as a call evaluator, dispatcher, supervisor
and trainer, and developed an innovative course to build 911
dispatcher resilience through mental preparedness. In this
episode, Connie talks about the often overlooked trauma that
dispatchers face, as well as the steps for developing mental
readiness in all first responders, especially dispatchers.