077: Body Cameras, Crisis Management, and a Humble Response from Law Enforcement

There's always more to the story, and police officer body-worn
cameras have been revealing the truth more and more frequently.
What we're finding, however, is that crisis is inevitable. How we
respond to the crisis makes all the difference. In this episode,
Jonathan talks about Melissa Agnes' Crisis Ready Formula for
managing controversial issues, and points out that humility is a
key leadership ingredient for building trust and relationships
with the community even when the video evidence reveals justified
actions.