How To Easily Turn Your Employees into “Hospitality Jedis!”

#003 Yosemite National Park is the number one tourist attraction
in California and there is a good reason why Tenaya Lodge is
rated one of the top luxury hotels in the Park.  Meet Brett
Archer, General Manager of Tenaya Lodge, as he humbly describes
what he does to joyfully engage with his guests AND associates.
Brett knows the value of demonstrating an Audacious Guest
Experience (CX) by having a simple yet deeply impactful attitude
towards his internal guest (EX).  He also empowers them to
make sure all guests are happy. That means keeping an eye open
for any distrust signals from guests.  Problems are
opportunities. He has two words for any manager, owner,
CEO.  It may turn out to be your new mantra.