Podcaster
Episoden
24.01.2023
34 Minuten
Dr Alison Horstmeyer was doing research on anxiety. Then
she came across some work on curiosity. “Is there a tie
between anxiety and curiosity?” Alison takes us on this
ride into our own inquisitiveness. “The way in which you
explore is, is going to, determine how comfortable you are from
leaving what you know, and also the degree in which you do
that.” Though she uses terms like uncertainty and fear of
it, heard during the depth of the pandemic, terms that became
generalized and almost unempathetic. No oversimplification here.
Just profound knowledge and help.
Connect with Alison:
Website: www.dralisonh.com
LinkedIn profile: www.linkedin.com/in/dralisonhorstmeyer
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10.01.2023
33 Minuten
As consultants how many of us have been contracted to come in and
solve one problem, when the real issue was covered up by an
“ambiguous and complex situation.” Justin Zalewski and Studio
Science thrive on those challenges and come out victorious every
time. Be ready to take notes – and smile a lot. He covers
it all, IT, overburdened, understaffed teams, etc.
In this spirited conversation, Justin Z (and his great voice)
humbly share stories where their deep knowledge, agility, and
not-quitting-until-they-got-the-right-answer-and-then-solved-it
boldness were the most rewarding jobs for them. Of course,
their clients were thrilled too. Still, when listening to
Justin and his enthusiasm and wisdom about the connection between
employees and Customer Experience and the executives, you know
this man is on a mission to free all organizations from the old
hierarchical way of doing things that barely get companies
by.
Connect with Justin:
Personal website: https://justinzalewski.com
Studio Science website: https://studioscience.com
LinkedIn profile: https://www.linkedin.com/in/justinzalewski//
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29.11.2022
36 Minuten
If you’re a caregiver or carer who also has a passion that you
love, having your own small online business may be your
answer. It’s been a godsend for Trudy Rankin’s Australia,
and beyond, community. AND, if you already have a small
business or online biz, then you need to know how quizzes can up
your Customer Experience. Trudy teaches her groups how to fill
needs and not just assume what you’re offering everybody
wants. And just because she is the quiz queen, her work in
helping the people that must be home all day, the angels that
care for the people they love, find even more fulfillment
with a side biz that brings joy to those who give and ultimately
those that receive. Trudy’s humility and wisdom are worth way
more than 30 minutes of your time. Thanks for listening!
From Caregives to Quizes, there’s Magic in Trudy’s Wisdom
Connect with Trudy:
LinkedIn - https://www.linkedin.com/in/trudyrankin/
YouTube -
https://www.youtube.com/channel/UCMgbnu1oTHtAkEGf7JGCZSQ/
Facebook - https://www.facebook.com/onlinebusinessliftoff
Instagram -
https://www.instagram.com/onlinebusinessliftoff/
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10.11.2022
32 Minuten
With Clients like DOW, Hagerty, and UKG, Jim Tincher, CCXP,
Founder and CEO of Heart of the Customer, LLC, knows How to “Do
B2B Better: Drive Growth Through Game-Changing Customer
Experience.” That’s also the title of his new book.
Tincher talks about the “Emotional Northstar,” (it’s real), the
value of the right survey, and how confidence is the key to
maintaining and growing the B2B customer. You’ll be mesmerized by
how he tied this all up in our brief time together.
One of the many tips he shares is for CX leaders and managers to
spend a few minutes, (I’m sure more), building their relationship
with Finance. Now that’s a collaboration we can all believe in.
Through his unique surveying, Tincher can show how building
loyalty is just above new prospecting. Face it, we all know
Finance is about the “facts, please.” You’ll get plenty of those
here.
Website: https://www.HeartoftheCustomer.com
Connect with Jim:
https://www.linkedin.com/in/jimtincher/
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20.10.2022
13 Minuten
There are thousands of books out there that contain a plethora of
ways to make your Customer Service and your Customer and Employee
Experience Legendary. And unfortunately, there are an equal
number of manuals and scripts that help the CSR say exactly the
right thing when a customer or guest says….
Here is where Maxine asks you to suspend your thinking and start
teaching the components of improvisation. She takes her
years of training hundreds of teams and leaders and capsulizes it
into 5 simple concepts and begs you to take it one step further
and give the group the experience of it. Until a CSR,
Manager, or Team can really feel the difference between sincere
empathy and rote responses, your CEX will never be Legendary. The
beauty of this training is that improvisation changes the person.
We call this employee empowerment and development. It’s a win for
the customer, for your business, and for the employee.
Connect with Maxine:
Maxineshapiro.com
LinkedIn.com/in/maxineshapiro.com
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Über diesen Podcast
All Audacious, Outrageous, and Legendary Customer Experience (CX)
begins with the Employee Experience (EX). Maxine Shapiro and her
guests will reveal why and how this process is relevant and a
highly effective way to approach your Customer or Guest Experience
as well as your culture and mission. Maxine’s passion and expertise
for Audacious and Authentic CX and EX came from her years as a
financial commentator on NPR’s “Marketplace” and hosting of two
financial radio shows and 20 years of speaking, facilitating, and
coaching on Collaborcate! Collaborate, Communicate and Create
ResultsExecs of businesses from all sectors, from hospitality to
retail to B2B, will share the ups and downs in their quest to be
Legendary. These organizations realized how they treated their
employees directly influenced how the customer and guests were
cared for. She’ll go into every nook and cranny. This is an
exhilarating journey for all involved, and we want you to be
inspired to discover your own Audacious and Legendary CX. Whether
you’re already reaping the benefits of this paradigm or you know
you need to, this podcast will fire your imagination! Click
Subscribe now – your customers will be glad you did.
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