5 Infallible Ways to Catapult Your CEX Through Improvisation!

There are thousands of books out there that contain a plethora of
ways to make your Customer Service and your Customer and Employee
Experience Legendary.  And unfortunately, there are an equal
number of manuals and scripts that help the CSR say exactly the
right thing when a customer or guest says…. 


Here is where Maxine asks you to suspend your thinking and start
teaching the components of improvisation.  She takes her
years of training hundreds of teams and leaders and capsulizes it
into 5 simple concepts and begs you to take it one step further
and give the group the experience of it.  Until a CSR,
Manager, or Team can really feel the difference between sincere
empathy and rote responses, your CEX will never be Legendary. The
beauty of this training is that improvisation changes the person.
We call this employee empowerment and development. It’s a win for
the customer, for your business, and for the employee.


Connect with Maxine:


Maxineshapiro.com

LinkedIn.com/in/maxineshapiro.com