Transparency, Apology & Humor - A Moment with Max

New rules of CEX, The Customer and Employee Experience, have
evolved, and we are now set free, to be honest, AND to be of
service!  In this Moment with Max, she takes you from the
coffee shop to the doctor’s office, and from experience to data
on why transparency, apology, and humor are the guideposts in
building lasting relationships with our customers, client, or
patient. There are surprises. It will mean a change in attitude
that goes deep into what we thought worked.  Please listen
with an open mind, and enjoy! 
For Customer Delight Study: www.maxineshapiro.com/report