Zappos – A True and Transparent Path to Delivering Happiness Part 2

In Part 2 of this rich conversation with Jamie Naughton-Henriod
Chief of Staff for Tony Hsieh, ex-CEO of Zappos, we go beyond the
walls of Zappos as she tells how hands-on they were when they had
to outsource their call center. From tours to the global work
environment to the current “power shift” from employer to
employee, Jamie shares her experience and wisdom constantly
reminding us of Tony Hsieh’s mission – and it’s not about
shoes.  Enjoy.