The Special: 2020 Year in Review

As 2020 rolls to a close, our final podcast episode of the year
reflects on the year that was. A year in retail, like no other.


If you were trying to end this year by winning a prize for its
greatest understatement, you could describe 2020 as ‘eventful’.
It is difficult in many respects to argue that 2020 was an
especially good year. Emerging trends didn’t just gather
momentum, they marched forward to turn the industry on its head
in ways we could never have imagined. For retail, it’s been a
year of contrasting fortunes. Some have faltered. Others have
thrived.


To set the tone, we revisit some of the interviews and
discussions that have shaped our podcast episodes in 2020, with
special co-hosts Karl McKeever and Natalie Berg reflecting on the
past year – the challenges faced, things we’ve learned, the
opportunities taken – and looking ahead at what’s to come in what
we all hope will be a brighter 2021.