In Focus Ep26: Online Luxury Retail CX

In Focus | Online Luxury Retail CX. On the
latest episode of our In Focus series, recorded live at
Fortnum & Mason’s flagship store in London and presented by
Narvar – we sit down in conversation with Briony
Yeates, Senior CX Manager at Seasalt Cornwall, Matthew Henton,
Head of E-commerce at Moss, Kelly Corr, Enterprise Customer
Success Manager at Narvar, and retail expert, Sarah Curran to
explore the strategies and best practices to optimise the
post-purchase experience, maximise customer lifetime value, and
keep customers coming back.


These industry leaders will share real-world examples and
actionable advice on how to get the most value out of every
customer relationship.


Presented by Narvar