My first 30 days as a VUI designer with Ilana Shalowitz and Brian Bauman

Today, we’re getting into detail about what it’s like to be a
full-time VUI designer. We’re discussing the details of the role,
the day to day duties and the skillsets that are important to
succeed in designing voice user interfaces.


The role of a VUI designer has been around for a while, but it’s
not so common. However, with the rise of voice as an access point
for controlling technology, this is one of the roles of the
future.


If you’re planning for that future and are considering seeking
work in the voice first space; or if you’re a voice first design
hobbyist looking to take it full-time; or if you’re generally
interested in what it takes to create conversational interfaces,
then this is a great episode for you.


We’re joined by two professional VUI designers, Ilana Shalowitz
and Brian Bauman of Emmi, and together they’ll be taking us
through the ins and outs of the role that designs voice user
interfaces for Emmi’s care calls.



In this episode

Ilana takes us through an overview of the VUI designer role and
discusses what skillsets are important. She takes us through the
interview process, bedding in, and drops some detailed knowledge
voice user interface design based on her years of experience in
the field.


Brian then takes us through the role in more detail and looks at
the specifics of the role, where a VUI designer fits into a
project, what the day to day activities and duties are, and what
he found during his first 30 days.


We also discuss things like:


How to pronounce VUI (V.U.I. or "Vooey")

The difference between chat bot design and conversational vui

What is prosity and why is it important

Language

Breathing

Error recovery

Directing voice talent

Reporting and measuring success

Broader voice user interface design tips




Our guests

Ilana Shalowitz is the VUI Design Manager at Emmi and has a
background in marketing and design. Ilana is forming a great
reputation in the voice first space and is quickly becoming a
leading voice for voice in the healthcare sector. She featured at
the Alexa Conference 2018, spoke at the AI Summit 2018, has
featured on the VoiceFirst.FM Voice of Healthcare podcast
(Episode 5) and is a keynotes speaker at the Voice of
Healthcare Summit in August in Boston.


Brian Bauman is a former playwright and joined Emmi recently,
taking on his first role as a VUI designer. Brian has a
background in the creative arts and is a former playwright. He
fills us in on what his first month as a VUI designer was like
and how his creative background gave him some valuable
transferable skills.



About Emmi

Emmi solutions is part of the Wolters Kluwer stable and helps
care organisations extend the reach of their care through using
technology.


Ilana and Brian both wore on the automated voice-based outbound
calls side of the company. They create call scripts and dialogue
flows that are turned into real calls that patients receive and
can interact with in conversation. This means that healthcare
providers can speak to thousands of patients without needing make
make any manual calls at all.



Links

Apply to be a VUI designer at Emmi

Join the VUI designer slack channel

Find out more about Emmi

Register at the Voice of Healthcare Summit 2018






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