Top CX trends and how AI is helping, with Brad Cleveland
Brad cleveland runs through top CX trends and how AI is helping
with that
1 Stunde 1 Minute
Podcast
Podcaster
Beschreibung
vor 3 Jahren
Brad Cleveland is an author, speaker, and consultant known
globally for his expertise in customer strategy and management.
He joins us on VUX World to share his perspectives on the current
customer experience challenges faced by enterprises and how AI
technologies are lending a hand in helping.
**Presented by Deepgram**
Deepgram is a Speech Company whose goal is to have every voice
heard and understood. We have revolutionized speech-to-text (STT)
with an End-to-End Deep Learning platform. This AI architectural
advantage means you don’t have to compromise on speed, accuracy,
scalability, or cost to build the next big idea in voice. Our
easy-to-use SDKs and APIs allow developers to quickly test and
embed our STT solution into their voice products. For more
information, visit: https://deepgram.com/vuxworld
Contact Center Management on Fast Forward
https://www.amazon.co.uk/Contact-Center-Management-Fast-Forward/dp/0985461136/ref=asc_df_0985461136/?tag=googshopuk-21&linkCode=df0&hvadid=375380075215&hvpos=&hvnetw=g&hvrand=11156800645384276776&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=1006766&hvtargid=pla-817016422457&psc=1&th=1&psc=1&tag=&ref=&adgrpid=79766932074&hvpone=&hvptwo=&hvadid=375380075215&hvpos=&hvnetw=g&hvrand=11156800645384276776&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=1006766&hvtargid=pla-817016422457
Customer Experience Leadership
https://www.amazon.co.uk/Leading-Customer-Experience-Deliver-Outstanding/dp/1789666872
10 components of a customer success strategy
https://www.bradcleveland.com/10-components-of-a-customer-access-strategy/
Customer access strategy worksheet
https://brad-cleveland-public.s3.amazonaws.com/2021/07/Customer-Access-Strategy-Worksheet-website.pdf
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