Top CX trends and how AI is helping, with Brad Cleveland

Brad Cleveland is an author, speaker, and consultant known
globally for his expertise in customer strategy and management.
He joins us on VUX World to share his perspectives on the current
customer experience challenges faced by enterprises and how AI
technologies are lending a hand in helping.


**Presented by Deepgram**


Deepgram is a Speech Company whose goal is to have every voice
heard and understood. We have revolutionized speech-to-text (STT)
with an End-to-End Deep Learning platform. This AI architectural
advantage means you don’t have to compromise on speed, accuracy,
scalability, or cost to build the next big idea in voice. Our
easy-to-use SDKs and APIs allow developers to quickly test and
embed our STT solution into their voice products. For more
information, visit: https://deepgram.com/vuxworld


Contact Center Management on Fast Forward


https://www.amazon.co.uk/Contact-Center-Management-Fast-Forward/dp/0985461136/ref=asc_df_0985461136/?tag=googshopuk-21&linkCode=df0&hvadid=375380075215&hvpos=&hvnetw=g&hvrand=11156800645384276776&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=1006766&hvtargid=pla-817016422457&psc=1&th=1&psc=1&tag=&ref=&adgrpid=79766932074&hvpone=&hvptwo=&hvadid=375380075215&hvpos=&hvnetw=g&hvrand=11156800645384276776&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=1006766&hvtargid=pla-817016422457 


Customer Experience Leadership


https://www.amazon.co.uk/Leading-Customer-Experience-Deliver-Outstanding/dp/1789666872 


10 components of a customer success strategy


https://www.bradcleveland.com/10-components-of-a-customer-access-strategy/ 


Customer access strategy worksheet


https://brad-cleveland-public.s3.amazonaws.com/2021/07/Customer-Access-Strategy-Worksheet-website.pdf





Hosted on Acast. See acast.com/privacy for more information.