Why do most chatbots fail? With Dawn Harpster, Talkdesk

With over a decade of experience designing conversational
interfaces, Dawn Harpster is part of a rare breed. Currently
Senior Conversation Architect at Talkdesk, Dawn joins me for a
conversation about why most chatbots just aren't that good.


What mistakes do conversation designers commonly make? What
skills do conversation designers often lack? What are some of the
common misconceptions that we have in the industry today? Does
your digital assistant really need a personality? All will be
revealed, plus top tips on how to do things right!


Find out more about VUX @ VOICE22 presented by Kore
AI: www.voicesummit.ai and save 20% on tickets with the
code VUX20


How to avoid the uncanny valley in voice design | Talkdesk


Designing customer conversations: Best practices - Guides |
Talkdesk


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