Scaling a conversation design practice with Meredith Schulz, Sr. Conversation Design Manager, LivePerson

Meredith Schulz has scaled LivePerson's conversation design
practice from 3 to 12 people in the last couple of years. As the
Sr Conversation Design Manager, Meredith has barrels of
experience in conversation design best practice and tons of
learnings on what it takes to grow your team successfully.
Meredith and I will be chatting about key considerations and
learnings for scaling a conversation design team: process and
principles, governance and management, documentation and
artefacts, design and development overlap, roles and
responsibilities, channels and design nuances, readiness and
optimisation and much much more.


Up your CX maturity in this free workshop with yours truly and
Cognigy. Find out more: https://vux.world/cognigy


Find out more about VUX @ VOICE22 presented by Kore AI:
https://www.voicesummit.ai and save 20% on tickets with the code
VUX20


Check out https://www.liveperson.com/


To join Conversational Collective
https://www.convocollective.org/


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