Conversational AI at Genesys with Harshali Desai and Mitch Mason

Harshali Desai, Sr Product Marketing Manager, and Mitch Mason,
Product Manager, both work on the conversational AI side of
Genesys, the industry-leading CCaaS provider. Harshali and Mitch
both join us to share the Genesys approach to conversation
design, knowledge management, agent assist and process
automation.


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