Conversations Squared #3 Esha Metiary

Conversation designer Esha Metiary talks about why some bots
should be prepared to discuss political matters. Can you imagine
talking to a branded bot that doesn't want to discuss Black Lives
Matter when the brand itself promotes those values? The bot is on
the front line between customer and brand, so if the brand has
those values, surely the bot should represent those values. We
talk about this and more! 00:00intro


01:0530 seconds, go


05:55what does the term 'persona' mean to you?


06:47what's the purpose of a bot's persona?


10:30the bot is a new employee for the brand


12:28how should designer envision the bot's persona?


14:20what do we mean by 'political opinions'?


17:05a question for the bot is a question for the brand


18:16are bots apolitical from the start?


20:44should we ignroe the customers when they want a stereotyped
personality?


24:18shouldn't bots stay out of political discussions?


29:10could we make a safe space for users where politics isn't in
the discussion?


31:32how should conversation designers incorporate political
material?


35:46can designers write material that goes against their own
politics?


39:30outro


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