Digital humans and innovation at Capita with James Brooks

Capita is a large, UK-based BPO and professional services
organisation that built its reputation and legacy supplying
government technology solutions. Today, Capita is exploring
conversational AI and digital humans for a range of use cases and
industries. James Brooks, Innovation Principle at Capita, joins
us to share more on what he and his team have learned through
experimenting with conversational AI, large language models and
digital humans.


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