Conversations Squared #4 Dr Joan Palmiter Bajorek

Dr Joan Palmiter Bajorek is easily one of the best known people
in conversational AI - for Women in Voice, for her public
speaking, for her experience at the likes of Nuance, and now for
her work as VP of Product Research (Data Analytics) at OneReach
AI.


After reading Robb Wilson's excellent book Age of Invisible
Machines (Robb is the CEO of OneReach AI) I had questions about
how the work of conversation designers might change - how might
hyperautomation and hyperpersonalisation affect our day to day
work, and specifically user research? We're used to making
generalised user personas. What will we do when we have countless
bots adapted to countless users? I asked Joan about these things
and more...


Contents:


00:00Start


00:59Joan's experience


03:22Age of invisible machines


05:2530 seconds, go!


08:36How will emerging technologies (like generative aI) effect
our work?


13:16Generative ai is a wild entity


14:33ChatGPT has amazing powers, but struggles with the basics


16:59How do you monitor the different 'hypersonalised' bots?


19:20On MVPs


20:08Personalised bots will become default


20:51Can we adjust to a user's prosody and dialect?


23:14What's the best approach to act on insights and data?


26:48When we're 'more agile than agile' how should we act on
data?


28:36Bots are complex on the back-end but should feel natural on
the front end


30:15Where does user research fit in teams with hyper-automation?





Hosted on Acast. See acast.com/privacy for more information.