Conversations Squared #6 - Kane Simms

Conversations Squared #6 - Kane Simms

41 Minuten
Podcast
Podcaster
The future of AI-powered customer experience.

Beschreibung

vor 2 Jahren

Oh wow, is that the time?! VUX World has been going for 5 years!


For this episode of Conversations Squared the focus is on the man
who's usually asking the questions - Kane Simms!


What's he learned in the past 5 years? Where's the industry
headed? What about Alexa and Google Assistant? Listen to Kane's
responses to these questions and more...


0:00 Intro


4:00 Conversations and listening


7:00 We need patience for conversational AI


9:00 30 seconds, go!


11:10 What surprised you most about the industry when you started
VUX World?


17:45 What do the words 'artificial intelligence' make you think?


20:55 Can you summarise the developments you've seen in the last
5 years?


26:15 Channels for enterprise conversational AI


30:35 Was the timing bad for Alexa and Google Assistant?


33:00 What inspires you to keep going forward?


36:20 What excites Ben about the industry?


38:40 The potential of conversational AI


39:30 Outro 





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