The world's first accessible chatbot? With Mark Worden, NatWest

Join me and NatWest's Mark Worden to explore how NatWest designed
and implemented the world's first accessible chatbot.


It might surprise you to learn that one of the most accessible
interfaces (conversational AI) is, in some cases, the least
accessible part of your website.


How would a blind person use your chatbot? What about someone
with a physical impairment which means they can't use a keyboard?


The reality is that, for some people, a chatbot is an exclusive.


NatWest is the only company I've seen to date which is
proactively addressing this issue, designing a bespoke chat
interface that is WCAG 2.0 compliant.


Mark Worden led the product team that developed this capability
and he's here's on VUX World to share the results.


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