Conversations2 - Millani Jayasingkam

Designers love to talk design. Often people focus on their
favourite tools, processes, hacks and gripes. It all matters. The
technical aspects are just as important as well. We’re designing
conversations with technology - we need to get intimate with the
benefits and limitations of machines so that we can succeed.


What about the social/collaborative side of the job though? We
all know that’s a huge part of the job, but so few people seem to
be talking about it.


That’s why Millani Jayasingkam is such a great person to talk to.
She’s a senior conversation designer who knows the power of a
good community. She hosts the Voice This! Podcast and runs events
focused on conversational AI. 


Why does being part of a community matter to your work? What has
Millani done to build communities? How did it help? 


Listen up to find out


00:00 Intro


11:43 What's Millani's favourite bot?


13:29 What conversational AI jargon do you struggle with?


19:00 Which synthetic experience would you most like to have?


21:39 With interviews we need to break the ice


23:39 Finding the right time to ask a question


26:01 People know the result, not what you'd imagined


27:12 On Voice Tech Global (formerly Voice Tech Toronto)


30:15 We're part of communities that evolve


33:52 We need communities to learn from


37:35 Tech and design isn't enough, we need communication


42:56 We all contribute to the community


46:04 The tables are turned - Millani asks Ben


49:12 The Conversation Designer's Links board on Notion


52:33 People respond well to genuine curiosity


54:20 How does Ben keep up to date?


56:10 How does Millani keep up to date?


57:10 Conversation designers need to keep talking


59:42 An observer to a recorded conversation also participates


01:01:02 Outro


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