Conversations Squared With Justin randall

It’s common for teams to have both programmers and conversation
designers. You need both to get a solid result. They’re both
aiming to create the same thing (a robust conversation with a
machine) but they approach that from different angles. 


While the programmer ensures that the software is solid, and has
all the right connections, the conversation designer needs to
make sure that it is purpose designed for the people who will use
it. Both of those roles are vital.


I wanted to get a better understanding of what a programmer
thinks about! What do they need to know, and why, and how do they
see the collaboration with conversation designers?


There was nobody better to ask than Justin Randall. He’s got 20
years of experience in telecoms, he’s knowledgeable, and he’s the
programmer I work with every day!


We discussed collaboration for an hour. This is the part of the
job that gets too little attention - how can we work together to
get the best result?


Listen up to see what Justin has to say.





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