AI-based routing in contact centres with Ronald Rubens, Sentio CX
Ronald Rubens joins us to talk about AI-based routing in contact
centres
50 Minuten
Podcast
Podcaster
Beschreibung
vor 2 Jahren
Ronald Rubens, CEO, Sentio CX joins us to share the current
issues with live agent escalations and how Sentio CX AI-based
routing is helping make sure that every AI agent conversation
that requires escalation to live humans, is done so efficiently
and effectively.
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