The proof is in your data: conversation analytics at scale with Andrew Moorhouse

Andrew Moorhouse has worked with the world’s leading consulting
firms and household name brands to understand what’s really going
on with CX performance. Is live chat really all it’s cracked up
to be? Is NPS any good? Can it be predicted based on common
conversational markers? What should you really be focusing on in
order to move the needle with your customer experience automation
programmes? Andrew shares all.


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Check out some of Andrews articles below!


Predicting NPS using AI and 10,000 LivePerson Transcripts


Death of Live Chat


It’s time to rethink Conversational AI


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