Autoline After Hours 42 - Oh, What a Feeling ...

It seems like the bad news just doesn't stop for Toyota these days.
Millions of vehicles have been recalled, with perhaps, more to
come, tarnishing the auto giant's record of high-quality
workmanship. Now, members of Congress are calling for Akio Toyoda
to testify stateside. To discuss the delicate art of Crisis
Management on this week's show, and what Toyota could have done
better, we're summoning an old friend for a deposition before our
panel. Jason Vines was at the helm of Ford Public Relations when
the Explorer rollover crisis occurred in the 1990s. We'll ask how a
company can effectively diffuse a PR bomb and keep the situation
from spiraling out of control. John McElroy's onboard as usual as
well as David Welch of BusinessWeek and Bloomberg and Peter De
Lorenzo, the Autoextremist.