Nigel Walsh Explains the Important Difference Between Digitizing and Digital Insurance

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In this episode of The Ryan Hanley Show, Ryan Hanley interviews
Nigel Walsh, Managing Director of Insurance for Google. Nigel
joins the podcast for a fun and nerdy discussion examining the
differences between digitizing your insurance business and
building a digital insurance business. The distinction is larger
and more impactful than you might think. Don't miss this epic
conversation...





Episode Highlights:


Nigel shares the difference between digitization and
digitalization. (11:09)

Nigel shares why digitization is not a bad thing.
(15:18)

Nigel mentions some important points about digitalization.
(19:32)

Nigel shares how people have become more innovative during
the pandemic. (20:45)

Nigel mentions some really cool things he learned during his
induction to Google. (23:49)

Nigel shares how to earn someone’s trust and respect.
(30:04)

Nigel mentions the best advice he was given when he left
university. (36:23)






Key Quotes:


“If we create a fully digitalized agency that customers
aren't ready for, then we still fail...Which is why digitization
also works.” - Nigel Walsh

“Sometimes, good is good enough. It doesn't need to be
leading edge. You just need to make sure that you can pay your
claims, you can serve your customers...that you do the right
thing.” - Nigel Walsh

“More businesses have been started in the last 12 months. So,
even during a pandemic, people become more innovative, and are
out there taking risks using government support or whatever else
to go and start businesses.” - Nigel Walsh






Resources Mentioned:


Nigel Walsh LinkedIn

Google

Reach out to Ryan Hanley



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