#8 - MEET YOUR VIRTUAL CONCIERGE ft Olga Heuser

Wouldn’t we all love to have a virtual concierge? Olga Heuser, CEO
and founder of DialogShift, started her company to fill the
communication gap between hotels and their customers. We talk to
her about customer experience, AI, bots and the future of
communications. Although Olga herself doesn’t keep much of an
online presence (she tells us why she made the choice), she talks
us through the shift towards text messaging over phone calls,
emails or even face to face communications…but also what challenges
text message based communications can face. Olga makes the case for
using messaging as a key business feature, although she isn’t
convinced it will completely replace human interaction…yet! Enjoy!