301: Stop Wasting Money on Bad Communication – Celeste Headlee 

Bad communication costs businesses $37 billion a year, and
chances are, it's costing you too. 


Celeste Headlee is one of the most watched TED speakers ever and
a global authority on conversations. 


And today, she's going to show you how to save money by
communicating better. 


Plus: she exposes the bad advice you’ve been given by so-called
experts.











Timestamps


00:00 The Cost of Poor Communication


01:19 The Inefficiency of Emails


04:03 Mastering the Art of Conversation


28:21 Switch vs. Support Responses in Conversations


29:34 The Impact of Technology on Communication


33:29 The Future of Communication and AI