304: How to Build an Elite Team that Delivers. Dr. Vanessa Druskat

If your team is smart, talented, and experienced – but still
isn’t performing as they should – this episode is your wake-up
call. Because the problem isn’t your people… it’s the norms
driving how they interact.


Today, you’re going to learn how to build team emotional
intelligence on demand — the kind that unlocks trust,
psychological safety, and fast alignment. If you want to lead a
top 1% team, this is the playbook.


In this must-listen episode, Oliver is joined by Dr. Vanessa
Druskat, organizational psychologist, long-time collaborator of
Daniel Goleman, and co-author of The Emotionally Intelligent Team
– one of the most important leadership books of the year.


We unpack why focusing on individuals is no longer enough, how to
embed emotional intelligence into your team’s daily habits, the 3
essential norms that separate average teams from extraordinary
ones, and how to measure and improve your team’s EQ, starting
now.


Vanessa offers a science-backed, deeply practical framework to
create high-performing, human-centered teams – even in
high-pressure, fast-changing environments.





CHAPTERS


00:00 - Introduction


01:33 - Meet Dr. Vanessa Druskat & The Power of Team
Emotional Intelligence


04:25 - Why Individual EQ Isn’t Enough for Teams


07:20 - The Relationship Between IQ and EQ


10:09 - What Should Leaders Look for When Hiring?


13:09 - The Three Essential Team Norms


15:46 - Norm 1: Building Belonging & Trust


19:22 - Norm 2: Creating Shared Purpose & Direction


22:11 - Norm 3: Reaching Outside the Team


25:20 - Is Team EQ Catching On?


28:18 - How to Measure and Improve Team EQ


31:00 - The Impact of Leadership and Culture Change


34:00 - The Future: AI, Teams, and Emotional Intelligence


37:00 - Vanessa’s Best Communication Advice


39:00 - Wrap Up & Where to Learn More





Enjoy the episode!





Leave us your comments and ideas. We want to know what you think.





You can find the "Team EI Quick Survey" mentioned in the episode
here: https://www.vanessadruskat.com/resources





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