Delivering the WOW, with Richard Fain (Leadership, Travel, Culture, Business)

Richard Fain, the chairman and former long-term CEO of Royal
Caribbean Group, recounts the dark days of the Covid pandemic for
the cruise business, and explains cheap expensive decisions, the
antidote to fear, elevating and innovating the industry, and why
he literally, LITERALLY, had to cut a cruise ship in half.


Mentioned in this episode:


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