Workday Leads the Future of AI Agent Management and Workforce Transformation | Cloud Wars Live

Assist, Accelerate, Transform


The Big Themes:



Workday’s Agent System of Record: Workday's
Agent System of Record manages the emerging digital agent
ecosystem. It provides structure and governance to what could
otherwise become a chaotic sprawl of AI agents. By embedding
agent management into existing organizational hierarchies,
Workday ensures that agents become a structured extension of
the workforce rather than a disconnected experiment.


Shift Toward Role-Based Agents: Workday is
designing agents to reflect the roles and responsibilities of
human workers. Rather than focusing narrowly on task or
function-specific agents, Workday emphasizes role-based
agents that closely align to actual jobs within an
organization. Examples include payroll agents, financial audit
agents, employee self-service agents, and recruiting agents.


Three-Phase Customer Framework: To ease
customer adoption, Workday has a three-step framework:
Assist Accelerate Transform. The
assist phase focuses on basic productivity improvements,
giving employees relief from repetitive, low-value tasks. Then,
companies enter the accelerate phase, expanding the use
of agents to drive more meaningful efficiencies and process
optimization. The final transform phase represents the
full reimagining of work processes with human-agent
collaboration at the core.



The Big Quote: “A mindset shift for us as AI developers is we
made AI as features to solve problems, and now we're thinking a
lot about AI as a group of skills."


More from Shane Luke, Ali Fuller, and Workday:


Connect with Shane and Ali on LinkedIn or learn more
about Workday's Agent System of Record.


This episode is sponsored by Workday.


Visit Cloud Wars for more.