Gary Miller on Aligning Customer and Partner Success in the AI Era | Cloud Wars Live

Gary Miller, Executive Vice President and Customer Success
Officer, Oracle, talks to Bob Evans about how Oracle is helping
customers navigate their AI journeys — whether they're just
starting out or scaling enterprise-wide adoption. He shares how
Oracle is embedding AI across its entire technology stack,
aligning partner and customer success strategies, and empowering
organizations through tools like Cloud Success Navigator,
Innovation Studios, and democratized AI training to deliver real,
measurable business value.


AI-Powered Customer Wins


The Big Themes:



Embedding AI Across the Entire Stack: Oracle
is not just adding AI as a feature — it’s fundamentally
integrating AI into its entire technology stack. Gary Miller
notes that many customers are surprised to discover that large
language models are being trained and deployed on OCI, and that
hundreds of AI capabilities are embedded directly into Fusion
Applications and Oracle Database. Once customers understand
this depth of integration, they quickly shift from curiosity to
action, asking for guidance on how to adopt AI now, what use
cases to prioritize, and how to define success.


Cloud Success Navigator Is Central to AI Adoption
Strategy: The Oracle Cloud Success Navigator has
emerged as a pivotal tool for AI and cloud adoption. What
started as a promise in a previous conversation is now a
robust, free digital platform that helps customers and partners
create innovation roadmaps, prioritize features, and accelerate
time to value. With over 6,000 customers and 235 partners using
the platform since March, the tool enables organizations to
track over 11,000 adopted features — including 450 AI-specific
ones.


AI World 2025 Will Spotlight Real Customer
Outcomes: At the upcoming AI World 2025 event, Oracle
plans to go beyond product announcements to highlight customer
success stories. Miller will host a keynote titled “Bold
Outcomes,” featuring innovative customers and partners sharing
their journeys. Oracle is also gamifying the learning
experience with “AI Industry Adventure,” a theme-park-style
game in Customer Success Central. Attendees will solve
real-world industry challenges using Oracle Cloud AI solutions,
making learning both interactive and fun.



The Big Quote: “Customers are often unaware of how Oracle has
embedded AI capabilities across the whole stack. Once they
understand that, then they ask us for expert guidance on how best
to achieve their transformation goals using Oracle AI solutions.
I had one CEO, he said, after he saw this, he said, 'Well, don't
let us fumble around in the dark looking for value. You know,
where it is, point us there.' And so they asked, how can I start
adopting AI in my current environment? . . . How do I define AI,
success metrics, and realize AI value? That's the key thing."


More from Gary Miller and Oracle:


Connect with Gary Miller on LinkedIn or learn more
about Oracle and AI.


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