AI Agent & Copilot Podcast: HSO's Kelly Holwagner on the Rapid Impact of AI on Organizational Transformation

Company background: "HSO is the second largest
Microsoft partner in the globe," Holwagner reports. It focuses
on industries including professional services, manufacturing,
finance, and the public sector. HSO continues to grow not only
with its traditional ERP services but also around cloud and AI
services. "The mission here is really to improve our clients'
business performance with the results of Microsoft solutions."


AI's market impact: "It's definitely a
transformation happening faster than anything I've seen
before," Holwagner says. While there's already been significant
advancements with AI, it's still only the beginning of what has
yet to be built out and understood. He breaks down AI across
four different roles:

At the top level, boards and owners are pushing for areas of
efficiency to stay competitive, reimagining the business model
using AI.

The next level is the CTO or an IT manager; they have
efficiency demands, but they're also primarily thinking about how
to contain information and data in a security model.

The business leaders or department heads are being tasked to
think about efficiency using AI but they're mostly busy keeping
their engine going. They need tools that show them where to get
ROI.

The last level is HR, which might be considering where AI is
filling in for various jobs.


Perspectives for applying AI: HSO looks from a
responsibility perspective in three different areas. First, it
aims to educate customers on what's possible while also
focusing on what's doable. Second is protection, which involves
having control over your domain information. The third area is
thinking about use cases for specific AI components.


Organizational transformation: With the
introduction of AI, there's a transformation happening across
organizations in a variety of industries. AI has been thought
of as a technical element when it needs to be included in
functional conversation, especially for consulting businesses,
Holwagner notes. Leaders and managers must understand the
concepts of weaving in AI to give it value. AI transformation
will likely lead to a "healthy reduction in certain areas" in
the workforce, but "the transformation of what people are going
to do in the organization is going to change." It will be more
business logic transformation consulting and fewer hands-on the
keyboard-related tasks, Holwagner shares.


Summit NA: HSO will be attending Community
Summit North America. You can connect with HSO at booth #209.
The HSO team will be presenting several sessions throughout the
event as well, including:

The Latest D365 AI Agents and Features to Automate Your
Supply Chain on Monday, October 20th

Delivering a Scalable, Secure Data & AI Platform on
Monday, October 20th

3 Hidden Risks of AI in the Enterprise—and How to Manage
Them Responsibly on Tuesday, October 21st

Solving Customer Master Data Challenges for a 360° View
in Dynamics 365 CE (CRM) and F/SCM (FO) on Wednesday, October
22nd





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