Inside the AutomatePro and ServiceNow Partnership Driving AI-Powered Automation | Cloud Wars Live

Kieron Allen speaks with Chris Pope, Chief Product Officer at
AutomatePro, in an in-depth discussion that is part of a broader
series of podcasts, articles, and reports on ServiceNow’s
evolving ecosystem. They explore how intelligent automation and
agentic AI are reshaping DevOps and quality assurance. The
conversation also highlights how AutomatePro’s built-on approach
enhances developer productivity, reduces risk, and ensures
security, all within the ServiceNow environment.


AutomatePro’s AI Edge


The Big Themes



AutomatePro’s Core Mission: AutomatePro
focuses on solving one of the most time-consuming parts of
software delivery: testing and documentation. Pope explains
that their goal isn't to replace humans but to augment their
efforts through intelligent automation. By embedding deeply
within the ServiceNow platform, AutomatePro allows developers
and platform owners to automate repetitive tasks early in the
development cycle, ensuring higher-quality releases and faster
deployment.


Human-AI Collaboration Wins: The myth of AI
replacing people is outdated. Pope reframes the conversation:
it’s not about replacement, it’s about enablement. The real
winners will be those who know how to use AI effectively.
Today’s Copilots are context-aware, learning from human
behavior and adapting to different personas — whether it's a
developer, analyst, or HR owner. Prompt engineering is emerging
as a vital skill, and the better the prompt, the better the
AI-driven output.


DevOps Innovation Without Compromise:
AutomatePro and ServiceNow are reshaping DevOps by making speed
and quality compatible. Historically, faster releases meant
riskier ones. With AutomatePro’s intelligent testing
automation, that tradeoff no longer exists. Frequent, smaller
releases — the “fixed forward” model — are now safer thanks to
early automation, embedded security, and contextual AI. Pope
argues that platform owners and developers are the new heroes
in enterprise IT, and equipping them with Copilots, intelligent
workflows, and instant feedback loops unlocks untapped value.



The Big Quote: "You're not going to be replaced by AI per se,
you're going to be replaced by someone that knows how to use AI
effectively."


More from ServiceNow and AutomatePro:


Follow AutomatePro on LinkedIn or learn more about
ServiceNow and intelligent automation.


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