Salesforce Disrupts ITSM With Conversational Agentforce Platform

In today's Cloud Wars Minute, I unpack how Salesforce is
reinventing IT support with its new Agentforce platform.


Highlights


00:11 — Salesforce has launched Agentforce IT
Service. This product suite is described by the company as an
agent-first, conversational-first IT support solution. Unlike
lengthy back-and-forth interactions with service desk staff, the
new system introduces a conversation-based resolution model
that’s available 24/7.


01:15 — Muddu Sudhakar, SVP and GM, IT and HR
Service at Salesforce, said, "The fragmented, legacy ITSM model
is fundamentally broken. By building Agentforce IT Service
natively on the Salesforce and Service Cloud platform, we are
driving a conversation-first, agent-first revolution — with
product and technology innovation that transforms IT and HR..."


01:43 — Agentforce IT Services represents a
significant breakthrough that’s sure to save IT teams hundreds of
hours with its unique agent-first, conversation-first approach.
Support is instant and personalized. Salesforce has made a
remarkable entrance into the ITSM space, making a powerful impact
with its unified, agent-driven strategy.


Visit Cloud Wars for more.