Inside ServiceNow’s Plan to Deliver AI Value Across All Industries I Cloud Wars Live

Amit Zavery, President, Chief Product Officer, and Chief
Operating Officer at ServiceNow, sits down to talk with Bob Evans
in this special episode of Cloud Wars Live. They dive deep into
how ServiceNow’s AI Experience is transforming enterprise
workflows through automation, governance, and personalization.
Zavery outlines a bold vision for delivering real ROI and trusted
AI at scale.


Reimagining Workflow with AI Experience


 


The Big Themes:



ServiceNow’s AI Experience Is About Unified, Actionable
Intelligence: Amit Zavery describes ServiceNow’s AI
Experience as more than a conversational interface, it’s an
orchestrated, end-to-end workflow platform that integrates
voice, text, image recognition, agents, and enterprise systems.
It’s designed to eliminate the “spare part world” of fragmented
tools and disconnected apps. By delivering one multimodal,
multilingual interface, ServiceNow enables users to not just
find information, but actually complete tasks and workflows.


AI Governance and Control Are Built In, Not Bolted
On: The AI Control Tower is ServiceNow’s answer to one
of the biggest enterprise challenges: AI governance. With this
feature, companies can discover, monitor, and manage all AI
usage, not only from ServiceNow but across third-party systems,
too. CIOs and CISOs gain the ability to track who is using what
AI systems, what agents are doing, and what data is being
accessed.


Industry-Specific Use Cases Drive Real-World AI
Value: Enterprise AI Zavery says must be contextual,
curated, and tightly integrated with business processes.
ServiceNow is collaborating with customers like AstraZeneca
(pharma), BT (telecom), and Rossmann (retail) to deploy agentic
AI that delivers real value in vertical-specific environments.
These aren’t generic AI chatbots; they’re intelligent agents
embedded in workflows that help store managers order inventory,
researchers manage supply chains, and employees navigate
complex rules.



The Big Quote: “I call it the spare part world we are in right
now, and it’s a very difficult thing for a lot of the leaders to
really keep up with it. One to know, what are you using? How are
you using it? What is the ROI on it? What are the costs
associated with that?”


Visit Cloud Wars for more.