051: The art of balancing innovation & risk with Lee McNabb

Is it possible to be both highly innovative and risk-aware. In
this insightful episode, Dan sits down with Lee McNabb, Head of
Group Payment Strategy, Partnerships & Innovation at NatWest,
to unpack how one of the UK’s largest banks is navigating this
exact challenge.


We dive deep into:


- How innovation and risk coexist in financial services ️


- The commercial realities of rolling out new tech


- NatWest’s partnership with OpenAI and the future of AI in
banking


- The importance of customer satisfaction in shaping innovation


- Lee’s personal leadership philosophy and advice for future
innovators


Whether you're in fintech, leadership, or just curious about how
big banks stay ahead in a fast-evolving world—this episode is
packed with actionable insight!


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Learn more about Impact and our work:
https://www.impactinternational.com


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#Innovation #Fintech #Banking #Leadership #RiskManagement
#NatWest #OpenAI #DigitalTransformation #InGoodCompanyPodcast


Listen again


Head to our ⁠YouTube⁠ / ⁠Spotify⁠ channels to catch up
on previous episodes, including:


050: Redefining resilience with Dr Alia Bojilova


Coming up


052: Customer vs Employee Experience with Will Gibson Follow
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