052: Customer vs employee experience with Will Gibson

Will Gibson describes himself as a 'telecoms retail aficionado
and straight-talker' and so who else would we go to in the debate
of customer versus employee experience? Research shows that
companies with great customer experience have employees that are
one and half times more engaged. And if you have highly engaged
employees you're likely to be outperforming your competitors by
147%. But which should you prioritise? In this podcast we discuss
customer vs employee experience with Will Gibson, Vice President
of Sales and Marketing at Maplewave. Will shares personal
insights and real-world examples from the retail frontline. Tune
in for a lively discussion on: • Why soft skills are the new gold
in retail• The impact of digital-native generations on
face-to-face service• How leadership and HR can better support
talent development• And Will’s top tip for building a culture of
continuous improvementListen / watch now to find out more. If you
like this... why not subscribe to our YouTube and Spotify
channels so you never miss an episode of In Good Company? Whether
this is the first time you’ve found us or you’re a long-time
listener, there's always something new to discover about
human-centred organisations, leadership and learning. Join the
conversation and let us know your thoughts in the comments. To
learn more about Impact, please visit
https://www.impactinternational.com Linkedin:
https://www.linkedin.com/company/impact-international_2 In Good
Company on Spotify:
https://open.spotify.com/show/52pryH8Tden6lJcJ2rPlPj Dan Jones on
LinkedIn: https://www.linkedin.com/in/danjones87/ Will Gibson on
LinkedIn: linkedin.com/in/willgibson2025