053: The future of client service - In Good Company with Chris Ranger

What is the future of client service?


 


Chris Ranger has worked in digital first sectors for most of his
38-year career. In this podcast, he joins Dan to discuss if
human-centred client service will survive in a digital age.
Clients are human. But more and more often client service is
performed by a machine. Virtual purchasing is the norm; AI
interacts with customers and digital transformation is part of
every global business strategy. So, what is the future of client
service? Throughout this episode, Chris and Dan return again and
again to the red thread of trust:


·       Building and sustaining
trust in client relationships


·       Empowering teams to deliver
exceptional service


·       Soft skills and empathy in
L&D and client service


Listen / watch now to find out more.


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To learn more about Impact, please visit
https://www.impactinternational.com


Linkedin: https://www.linkedin.com/company/impact-international_2


Dan Jones on LinkedIn: https://www.linkedin.com/in/danjones87/


Chris Ranger on LinkedIn:
https://www.linkedin.com/in/chrisranger/


 


Listen again


Head to our YouTube / Spotify channels to catch upon previous
episodes, including…


052: Customer vs employee experience with Will Gibson, Vice
President of Sales and Marketing at Maplewave


 


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